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We would like to invite you to meet our Hawk Team.

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Our People

Tom Fliege (CIC, CRM, ARM, CWCA)
President

A graduate of Valparaiso University, Tom earned a Bachelor of Science in Business Administration, with a specialization in marketing. Becoming a fully licensed insurance professional since 1980, Tom has also earned professional insurance designations as a Certified Insurance Counselor (CIC), Associate in Risk Management (ARM), Certified Risk Manager (CRM) and Certified Workers Compensation...

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Lori M. Jones (CWCA)
Vice President of Operations

Lori Jones began her career at Hawk Agency, Inc. in 1985 as a Commercial Customer Service Representative. Since then, Lori has served as Manager of Commercial Customer Service, Marketing Manager, Commercial Producer and Valued Added Service Coordinator. Effective March 1, 2009, Lori was named Vice President of Operations for Hawk Agency, Inc.

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Judith C. Pickens
Vice President of Employee Benefits

Judy has been in the insurance business since 1980. She specializes in Group Medical, Dental, Long Term Disability, Individual Health and Long Term Care coverages. Prior to joining the Hawk Team in 1990, Judy did underwriting and consulting work for both a national insurance company and Third Party Administrator.

In addition to her experience in Managed Care, Provider Negotiations and...

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Michael L. Carroll (CPCU, AAI, AIS)
Vice President of Personal Lines

Mike joined the Hawk Agency as the Personal Lines manager in 2000 after 20 years of successful operation of his own agency. His agency responsibilities include Personal insurance sales and service as well as department management.

Mike has earned professional insurance designations as a Chartered Property and Casualty Underwriter (CPCU), an Accredited Advisor in Insurance (AAI) and an...

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Timothy B. Kirkham (CWCA)
Producer – Risk Manager

Tim joined the Hawk Agency, Inc. in July 2003. He has been in the insurance business for over 9 years, most recently as the Regional Vice President of Sales for Cannon Cochran Management Services in Danville, IL. Tim has worked in the traditional insurance market and has experience in a wide range of alternative forms of risk retention insurance products.

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James R. Grube (CWCA)
Producer – Risk Manager

Jim has been in the insurance business since 1976. After he sold Hawk Agency to Tom in 2003, Jim remained with Hawk Agency as a consultant and producer.

Jim is a graduate of Western Illinois University. He serves as Past President of the Peoria Association of Independent Insurance Agents. State Board of Directors and holds positions on several advisory councils for national insurance...

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Tammy R. Thomas
Producer – Risk Manager

Tammy joined Hawk Agency in 2004 in the personal lines department. Her upbeat personality and people skills, combined with excellence in the area of detailed follow through, served her clients well.

Tammy moved into the position of Commercial Lines Risk Manager in 2008 where continues to provide her commercial clients with outstanding service and risk management.

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Alan E. Gordon
Financial Services Consultant

Alan began his Financial Services career in 1991, after relocating to Peoria from Texas, where he was the owner/manager of his own retail business. In Peoria, he joined a nationally known financial services company, and was recognized with a number of local and national awards, including the National Quality Award, Fast Start Award, Master Agent Growth Award, and two Challenger of the Year (...

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Shawn Shaw (CISR)
Commercial Account Manager

Shawn has been with the Hawk Agency since 1990 and is licensed Property & Casualty Insurance Agent. She is responsible for providing outstanding customer service to our clients in the Commercial Insurance Division, plus she manages the data entry for the President and CEO, Tom Fliege.

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Pam Casper (CISR)
Commercial Account Manager

Pam joins the Hawk Agency in November, 2002. She came to us from Harleysville Lake States Insurance where she was a commercial lines insurance rater from 1999 until the Illinois office closed.

Pam understands the value and importance of customer service from her ten years of retail management experience. Pam is licensed in all four lines of insurance, Property & Casualty and Life...

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Cathy Plouzek (PHR)
Benefits Account Manager

Cathy is originally from Burlington, Iowa and is a graduate of the University of Illinois with a bachelor’s degree in Management. She obtained her Professional in Human Resources Designation in 2000. She is also a state of Illinois licensed producer for Accident/Health and Life.

Cathy has 20 years Human Resources generalist experience. Because of this generalist background, she is...

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Aimee Patterson (CISR)
Personal Lines Account Manager

Aimee has been in the insurance industry since 2003. Aimee joined the Hawk Agency in August 2006. She has her Life, Health, Property & Casualty licenses. Aimee has earned a professional designation as a Certified Insurance Service Representative (CISR).

Aimee resides in Dunlap with her 5 children, Breanna, Haileigh, Brian, Ethan & Jillian

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Cathy Bayless
Claims Advocate

With almost twenty years experience in the physician office and medical provider industry, Cathy brings expertise in claim handling, billing, medical coding and knowledge of benefit plans.

Her professional demeanor and positive attitude bring to the organization the quality customer service and support that our clients have continually experienced while being partners with the Hawk...

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Sandy French
Receptionist

Sandy has not yet decided what she wants to be when she grows up. For now, she is content as the first voice you hear at The Hawk Agency. Sandy has her B.S. in Education from Illinois State University. Her goal in life is to try to make things easier for all of those she meets. We always have a great day at Hawk and she thanks you for calling and keeping her gainfully employed.

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